Terms of Use

By using GreatStop you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use GreatStop. You need to be old enough to enter into a binding contract where you live (18 in most U.S. states) to create an account or submit content. You can plan trips and save stops without an account.

GreatStop helps you plan where to stop on an EV road trip. It compares charging stops and the facilities around them, calculates an estimated charging plan for your vehicle, and hands off to your own navigation app for directions. It is planning guidance and a comparison tool, not a navigation system, a vehicle system, or an emergency service.

The GreatStop Score, our rankings and our recommendations are GreatStop’s own analysis. We calculate them ourselves, sometimes using information supplied by third parties, including Google. Those third parties do not create, verify or endorse our Scores, our rankings or our recommendations.

Every number GreatStop shows you is an estimate built from the data we hold at the time you ask. Plans, charge times, arrival battery percentages, detour times and total trip times are calculated from published and estimated vehicle figures, and real-world results will differ.

Do not treat a completed plan as a promise that you will reach your destination, reach a particular charger, charge at a particular speed, or arrive with a particular charge level. Always keep enough charge in reserve to reach an alternative, and make your own judgment about whether a stop is safe and suitable for your vehicle, your passengers and the conditions.

Charging stops are operated by third parties, and their status changes without notice to us. In particular, and without limiting section 8:

• Availability. A charger shown as open may be out of service, fully occupied, de-rated, restricted to certain vehicles, or removed entirely. Charging networks do not tell us about outages in real time.
• Equipment and compatibility. A stop may offer a connector your vehicle cannot use, may require an adapter you do not carry, or may deliver less power than listed. Compatibility shown in GreatStop is based on the vehicle information we hold and on published charging data; it is never a physical inspection of the equipment or of your car.
• Business hours and access. Hours, parking rules, restroom access, and whether a business is open when you arrive can change, and can differ by day, season or holiday. A stop that is open around the clock in our data may not be.
• Travel conditions. Weather, temperature, elevation, traffic, road closures, construction and your driving style all affect range and charging speed. Cold weather in particular can reduce range substantially below the figures our plans assume.
• Third-party information. Place information such as names, addresses, hours, accessibility details and photographs is supplied by third parties (including Google) and by travelers. It may be incomplete, out of date or wrong.

GreatStop uses Google Maps Platform services to compute routes and to display place information. That content is provided to us by Google and is displayed with the Google Maps logo. Your use of Google content shown in GreatStop is also subject to the Google Maps Platform Terms of Service and the Google Terms of Service, which we incorporate here by reference for that content.

We do not own the Google content shown in GreatStop and we claim no rights in it. The Google Maps logo appears only to identify where that content comes from. It does not indicate that Google endorses GreatStop, our Scores, our recommendations or our partners, and it must not be read as Google’s verification of anything we publish. You may not copy, store, redistribute or build a database from the third-party place content shown in GreatStop.

You are responsible for how you use GreatStop and for your own trip. In particular:

• Do not interact with GreatStop while driving. Set up your trip and your stops before you set off, or have a passenger do it.
• Verify anything safety-critical before you rely on it: confirm the charger is working and compatible, confirm the business is open, and confirm your own range margin.
• Follow all traffic laws, road signs and posted rules, and follow your vehicle manufacturer’s instructions for charging and for the state of charge you should maintain.
• Provide accurate information about your vehicle when a plan depends on it.

You can use GreatStop without an account. If you create one, keep your sign-in credentials secure and tell us if you believe your account has been used without your permission. You are responsible for activity under your account.

Do not use GreatStop to break the law, to interfere with the service or its security controls, to scrape or bulk-copy its content, to submit false ratings or spam, or to upload material you do not have the right to share. We may suspend access to protect GreatStop, its travelers or third parties.

When you submit a rating, comment, photo or other content, you keep ownership of it and grant GreatStop a non-exclusive, royalty-free, worldwide licence to store, review, moderate, display and promote it in connection with GreatStop. Submissions are reviewed before they are shown publicly, and we may edit for length or clarity, decline, or remove any submission, for example if it is unlawful, misleading, abusive or unrelated to the stop. Only upload photos you took yourself or otherwise have the right to share.

The service is provided “as is”. To the fullest extent permitted by law, GreatStop makes no warranty that the service will be uninterrupted, timely, complete, accurate or error-free, and disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that any charger, business, route, plan, charge time or arrival estimate is available, correct or achievable.

What we are not responsible for. To the fullest extent permitted by law, GreatStop is not liable for losses that arise from reliance on an estimate or on third-party information, from a charger being unavailable, out of service, incompatible, occupied or restricted, from a business being closed, from weather, traffic, road closures or other travel conditions, from your vehicle’s range, charging behavior or condition, or from any decision you make while driving.

Type and amount of liability. To the fullest extent permitted by law, GreatStop is not liable for indirect, incidental, special or consequential damages, or for lost profits or the cost of substitute arrangements. Our total liability for all claims relating to the service is limited to the greater of (a) the amount you paid GreatStop in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

What this section does not limit. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for gross negligence or willful misconduct. Nothing in these Terms removes or restricts any right you have under mandatory consumer protection law in your place of residence, including the laws of North Carolina. If any part of this section is found unenforceable, the rest remains in effect, and that part will be limited to the smallest extent the law allows.

Some stop screens can show a paid placement for a nearby business. Every paid placement is labeled. Sponsorship is display only: no payment, sponsorship, perk or partner status can change a GreatStop Score, a ranking, a recommendation, or which stops appear in a plan. Google does not review, verify or endorse any sponsorship or partner shown in GreatStop.

If you are a business that buys a placement, the price, term and what is included are shown before you pay, payment is handled by our payment provider, and placement capacity is limited. We may decline or end a placement that breaks these Terms or that we cannot lawfully display, and we will refund a placement fee where we cannot deliver the placement you paid for.

GreatStop is under active development: features, coverage, scores and the way plans are calculated can change, and parts of the service may be added, changed or withdrawn. We may update these Terms; when we do, we will post the new version on this page with a new effective date. The Terms in effect when you use GreatStop are the ones published here, and continuing to use GreatStop after an update means you accept the updated Terms.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules, and regardless of where you use GreatStop. You and GreatStop agree that the state and federal courts located in North Carolina may hear any dispute arising out of these Terms, and that either of us may bring a claim there. That is not an exclusive forum: if you are a consumer, you may also bring a claim in the courts where you live, where the law gives you that right, and nothing in these Terms prevents it.

Before filing a claim, please contact us at hello@greatstop.app so we can try to resolve it directly. Most questions can be settled that way.

GreatStop, LLC is the operator of greatstop.app and the GreatStop mobile apps. For anything relating to these Terms, email hello@greatstop.app.